"Everyday Struggle vs. A Day in the Life of a Fool" Notorios B.I.G & Frank Sinatra

The content of this blog had strayed over the last few months, becoming the kind of self-indulgent drivel symptomatic of somebody who really has nothing to say.

But, let's get back to Business (Casualty).

This coming week is my last as a computer go-for. Gone are the days of my scurrying around the 52nd floor of a Los Angeles highrise to examine the squeaking roller of a Hewlett Packard 3450 or to ensure a laptop's ability to detect wireless networks. Sorry, I'm afraid I won't be able to help you convert this spreadsheet into a PDF. Don't misunderstand; these are vital issues, profoundly impacting productivity. But the gratification that comes with desktop support wanes quickly and rare is the creature who finds enduring satisfaction in these responsibilities.

Come June 18th, I will begin an internship to manage Company's Helpdesk. The Helpdesk is the first line of technical resolution for the company. Call us, we'll help. If we can't, we'll find somebody who can. It matters less what this department does than my blatant lack of qualifications for this job. I have to manage people.

So this is what this blog will focus on. Learning how to manage. My methods, my mistakes. My observations and, hopefully, some discoveries in successfully managing a team. It will be an ongoing process, and Business Casualty will become a living document of my experience.